Get in touch
A person reads every message. If it is about safety, say so at the top and we will move it up the queue.
Before you write
These come up most often, and the answer is usually quicker than an email:
- My verification is taking a while. We aim for 48 hours. Check your account first — the status is shown there.
- A number does not work. Report it from My contacts within 24 hours, not by email — that route reaches the right queue.
- Someone is behaving badly. Block and report them from their profile. That gives us the conversation as evidence; an email does not.
- I want my account deleted. Email from the phone number or address on the account so we can confirm it is you.
In an emergency, call the police first. Kenya Police: 999 or 112. Tell us afterwards so we can act on the account.
Staff and employees
This page is for families and house managers. Staff sign in at admin.housemanagers.co.ke with an email and password.