Questions and answers
If your question is not here, ask us directly — a person will answer.
Money
What does it cost?
Nothing. Browsing, messaging and getting a contact are all free on House Managers right now.
Do house managers pay anything?
Never. House Managers is free for people looking for work, and it always will be. If anyone asks a house manager for money to get a job, that is a scam — report it immediately.
Do you take a commission from wages?
No. We are not an agency. We introduce you and step out. The salary is agreed between the family and the house manager and paid directly.
Contacts and privacy
Why can I not see the phone number?
Numbers are masked on every public page — you will only see something like 07**XXX*23. That protects house managers from cold-calling and scams. Sign in and the full number is one tap away, free.
How many contacts can I get in a day?
Up to 10 in any 24-hour period. The limit stops one account collecting every number on the site, which is the main way this kind of platform gets abused.
Can a house manager stop people contacting them?
Yes, instantly. Switching off “Allow contact” in their profile means nobody new can reveal their number. People who already have it keep it — we cannot un-ring a phone.
What if the number does not work?
Tell us within 24 hours from My contacts. Our team looks into it.
Verification and trust
What does “verified” actually mean?
A member of our team has looked at the person's national ID and a selfie of them holding it. “Fully verified” means we have also seen a Certificate of Good Conduct. It is a real check by a real person — but it confirms identity, not character. Always check references yourself.
Where do the ID photos go?
Into private storage that is not reachable from the web. Only reviewing staff can open them, through the admin portal. They are never shown on a profile.
Are you the employer?
No. House Managers is an introduction service. Pay, duties, hours and working conditions are agreed strictly between the family and the house manager. See our terms.
Why are there no reviews on some profiles?
We only publish reviews once a person has at least 3. Publishing a single review would make the system trivially easy to game. A new profile with no reviews is completely normal — ask for references instead.
Messaging
Is messaging private?
Between you and the other person, yes. Our team can read a conversation only when investigating a report — which is exactly when you want us to be able to, because the chat log is usually the only evidence.
What should I never send in a message?
Your M-Pesa PIN, any password, or a photo of your ID. Nobody legitimate will ever ask for these. Read staying safe.
Someone is harassing me. What do I do?
Block them — one tap, and you disappear from each other. Then report them, and do not delete the conversation. We aim to answer reports within 48 hours.
Accounts
How do I sign in?
With your phone number. We send you a six-digit code by SMS — there is no password to forget. Kenyan numbers in any format work: 0712345678, +254712345678 or 254712345678.
Can one account both hire and look for work?
Yes. The same account can list a house manager profile and also message and hire other people. You just cannot reveal your own contact.
How do I delete my account?
Email us from the contact page and we will remove your profile and personal data. Payment records are kept where the law requires, as set out in our privacy policy.
I am staff — where do I log in?
Not here. Staff use admin.housemanagers.co.ke with an email and password. This site is for families and house managers only.