Staying safe on House Managers

House Managers introduces people to each other. We check identity documents, but we are not in the room when you meet. These are the habits that keep both sides safe — please read them before you arrange anything.

Two women meeting for an interview at an outdoor café table

Verification

What our badges actually mean

Fully verified

Our team has checked this person's national ID, a selfie holding that ID, and a Certificate of Good Conduct.

ID checked

Our team has checked this person's national ID and a selfie holding that ID. A Certificate of Good Conduct has not been provided.

Not yet verified

This person has not submitted identity documents yet. Meet in a public place and ask to see an ID before you agree to anything.

A badge is not a guarantee of character. It tells you the person is who they say they are. It cannot tell you whether they will be a good fit for your home, and it is not a background check by the police.

If you are hiring

Seven habits worth keeping

Message here firstHave the first conversation on House Managers. You learn a lot from how someone writes and how quickly they answer, and neither of you has to give out a phone number.
Meet in a public placeA café, a mall, a church compound. Never invite someone to your home for a first meeting, and never go alone to a home you do not know.
Ask to see the original IDWe check a photograph of it. You should still see the physical card, and check the face and the name match the profile.
Call two previous employersAsk for numbers, then actually ring them. Ask how long the person worked there and why they left. This single step catches most problems.
Never pay before you meetNobody legitimate needs a deposit, a transport fee or a “registration payment” before an interview. If money is requested up front, stop and report it.
Write down what you agreeSalary, days off, working hours, notice period, whether food and accommodation are included. Both of you keep a copy. Our hiring checklist gives you the list.
Trust your instinctIf something feels wrong, you owe nobody an explanation. Block, report, and keep looking.

A house manager checking her phone confidently on a Nairobi street

If you are looking for work

Your rights and your safety

You control your numberSwitch off “Allow contact” at any time from your profile and nobody new can reach you.
Never pay to get a jobHouse Managers never charges you anything, and no honest employer asks a worker for money. Anyone who does is running a scam.
Never hand over your original IDAn employer may look at it. They must not keep it. Keeping someone's ID to stop them leaving is against the law.
Tell someone where you are goingBefore any interview, send a family member or friend the address, the employer's name and the time you expect to be back.
Agree the terms before you startSalary, hours, days off and what the job actually involves. If they will not put it in writing, that tells you something.
Reporting costs you nothingReporting a bad employer will never get your profile removed. It protects the next person.

Warning signs

Stop and report if you see any of these

💸Any request for money, airtime or an M-Pesa “confirmation fee” before you have met

🔒Asking for your M-Pesa PIN, your password, or a photo of your ID sent over chat

⏱️Heavy pressure to decide today, or to travel a long distance immediately

🚪Refusing to meet in public, or refusing to let you tell anyone where you are going

📄Refusing to put the salary and days off in writing

🆔Wanting to keep your original ID or passport “for safekeeping”

If something goes wrong

Block them. One tap on their profile. They can no longer see you or message you, and you will not appear in each other's searches.
Report them. Tell us what happened. Reports go to a real person and we aim to answer within 48 hours.
Keep the evidence. Do not delete the conversation — it is the strongest thing you can give us.
If you are in danger, call the police first. Kenya Police emergency line 999 or 112. Report to us afterwards.

Contact our team Read the hiring checklist

House Managers is an introduction service, not an employer or an employment agency. The working arrangement is strictly between the family and the house manager. See our terms for what that means.